Terms of Use

Independent Tools (LCB Tools, Inc., DBA Independent Tool Solutions) · Version 2026-11-09 · Effective November 9, 2026

1. Agreeing to these terms

These terms are between you and LCB Tools, Inc., doing business as Independent Tool Solutions and Independent Tools, 482 W 2965 S, Nibley, UT 84321. They apply when you use mobiletooltruck.com, create an account, or buy from us online or on the tool truck. You must be 18 or older to create an account. You accept these terms by checking a box, by signing (on our pad, on paper or online), or by buying from us online or on the truck after we've given you these terms (see the Charge Account Agreement, A18). Not reading them doesn't change that. If you don't agree, don't use the site or buy from us.

2. How sales work

• Website orders can be cancelled until we pull them for shipping or delivery. After that, all website sales are final. No change-of-mind returns.
• Tool truck (route) purchases can be returned within 7 days if brand new and unopened, at our discretion, as described in our Returns, Refunds and Warranty policy.
• Special orders on the truck are saved to your account and charged only when delivered.
• Warranty is available only for products in your purchase history with us.

3. Shipping

We ship by FedEx or UPS to the address on your order. You'll get tracking. Larger orders may require a signature. Once the carrier has your package, we'll help with lost, late or damaged shipments by filing the carrier claim and replacing or refunding once it's resolved. If we can't ship within the time we stated (or 30 days if none), we'll tell you, and you can cancel for a full refund.

4. Prices and listing errors

The price you pay is the price in our order records when the order is placed. Those records are the official record of what was charged. If an item was listed at a clearly wrong price because of a feed, typing or system error, we may cancel the order and refund you in full, or honor the price at our choice. On the truck, the price on your signed receipt is final.

5. Backorders and preorders

Items not in stock are labeled "Backorder" or "Preorder." Dates are estimates. You can cancel a backordered item any time before it ships.

6. Genuine products

Everything we sell is genuine, new (unless labeled used or trade-in) and bought through legitimate supplier channels. If you think you received a counterfeit, contact us and we'll investigate and make it right.

7. Brand names

Product names, logos and brands belong to their owners. We buy through authorized distributors. Showing a brand doesn't mean the maker endorses or is affiliated with us, unless we say we're an authorized dealer for that brand.

8. Sales tax

We charge Utah sales tax as the law requires, including on freight and delivery charges. A trade-in credit lowers the taxable amount of the sale. Tax-exempt customers must give us a valid exemption certificate.

9. Accounts and security

Keep your login private. You're responsible for purchases made with it. Tell us right away if you think someone else used it. One personal account per person.

10. Charge accounts

Charge accounts (route and website) are governed by the Charge Account Agreement and the Card-on-File and Autopay Authorization, which you sign separately. If they conflict with these terms, the Charge Account Agreement controls.

11. Shop Tool Incentive Program

• Shops fund program credit for their technicians by check or card. A card fee on a shop's program deposit may apply, and it's shown before the shop pays. There are no card fees on regular purchases.
• Only Independent Tools allocates, moves, suspends or removes program credit. Shop owners and managers can view balances and request changes.
• Program credit can be used on anything in the store, and unused credit rolls over to the next year.
• Program credit never counts toward a technician's personal charge-account unlock or extended-warranty milestone.
• Each technician keeps one personal account. When a tech changes shops, the old shop's credit detaches and the new shop's attaches.
• If a shop leaves the program, any unused credit already given to its technicians stays with those technicians. Shops never get program money back once it's funded.

12. Warranty and extended warranty

Warranty claims, coverage and the $5,000 extended warranty are described in our Returns, Refunds and Warranty policy. Briefly: we handle claims by direct replacement or by manufacturer repair, and we approve every claim. Any implied warranties (like merchantability) last only as long as the written warranty on that item. Some states don't allow limits on how long an implied warranty lasts, so that limit may not apply to you.

13. Referral program

Refer a new customer with your link, and you get 10% off your next order once they complete a purchase. We may deny or reverse rewards earned through fake or duplicate accounts.

14. Product reviews

Only customers with a verified purchase can post a review. We review each one before it's published and may reject reviews that are fake, off-topic, abusive or contain personal information. We don't reject or edit reviews for being negative, and we never pay for or write reviews.

15. Tool safety

Our tools and equipment are meant for trained users following the maker's instructions and safety rules. You're responsible for using them safely. Product defects are covered by the warranty and by the manufacturer.

16. Limits on our liability

To the fullest extent the law allows, our total liability for any claim about a product is, at our choice, repairing it, replacing it, or refunding what you paid for it. We're not liable for indirect or consequential losses such as lost wages, lost jobs, downtime or vehicle damage. This doesn't limit liability for injury caused by our own negligence, or anything else the law doesn't let us limit.

17. Indemnity

You agree to cover our costs if a third party sues us because you misused a product you bought from us or broke these terms.

18. Suspending or ending service

We may suspend or close any account, refuse a sale, or end charge-account access at our discretion, including for:

• a card dispute filed on a purchase you received or a payment you authorized;
• a payment made with a card later reported lost, stolen or not yours;
• abuse of the referral, review or shop programs;
• abusive, threatening or harassing conduct toward our staff;
• any other breach of these terms.

Closing an account doesn't cancel what you owe. Disputing a charge is your right. This section only says we may decline to keep doing business with you.

19. Force majeure

We're not responsible for delays or failures caused by things outside our control: weather, natural disasters, pandemics, supplier shutdowns, carrier failures, labor disputes, or government action. If a supplier can't fill your order, we'll offer a comparable replacement or cancel and refund it.

20. Privacy

How we collect and use your information is described in our Privacy Policy at mobiletooltruck.com/privacy.

21. Electronic records and signatures

If you accept our Electronic Records and Signature Consent, your pad signature, typed name or click counts as your signature, and we send records electronically. You can get paper copies free. See that consent for details.

22. Text messages

Independent Tools Account Alerts sends account messages only: payment reminders and past-due notices, payment receipts, and order, delivery and warranty updates. Never marketing. You get texts only if you check the box agreeing to them, and agreeing isn't a condition of any purchase. Message frequency varies, up to 10 per week. Message and data rates may apply. Reply STOP to cancel, HELP for help, or contact (208) 731-9819. Carriers aren't liable for delayed or undelivered messages.

23. Email

We send account email (receipts, statements, notices) to everyone with an account. Promo flyer emails go only to customers who haven't unsubscribed. Every promo email has a working unsubscribe link, our name and our mailing address, and we honor unsubscribes within 10 business days.

24. Changes to these terms

We may update these terms. We'll post the new version with its date, and email account holders about material changes at least 30 days ahead. Placing an order or buying from the truck after a change takes effect means you accept it. We may also update these terms when a law changes or a court or regulator requires it; those changes take effect when posted or when the law requires. A change to the arbitration section doesn't apply to a dispute already started.

25. Utah law and arbitration

Utah law governs these terms. Any dispute about a purchase, these terms or our site is resolved by individual binding arbitration under the American Arbitration Association (AAA) consumer rules in Cache County, Utah (or by phone or video). Claims by either side about money owed on an account go to court instead (small claims, or district court in Cache County). We pay arbitration fees beyond what a court filing would cost you. No class or group actions. You can opt out of arbitration within 30 days of first accepting these terms by emailing accounts@independenttools.co. This section doesn't apply to covered members under the Military Lending Act. If you also have a Charge Account Agreement, its arbitration section controls for account disputes.

26. Everything else

• Accessibility: if any part of our site is hard to use with a screen reader or keyboard, contact info@independenttools.co or (208) 731-9819 and we'll help you order.
• Severability: if a court or arbitrator strikes down one part, the rest still applies. The part that's struck is narrowed only as much as needed to make it enforceable, or dropped if it can't be.
• No waiver: if we let something slide once, we can still enforce it later. That includes taking a late or partial payment, giving a hardship pause, or skipping a fee.
• Contact: Independent Tools, 482 W 2965 S, Nibley, UT 84321, (208) 731-9819, info@independenttools.co.