Returns, Refunds and Warranty

Independent Tools (LCB Tools, Inc., DBA Independent Tool Solutions) · Version 2026-11-09 · Effective November 9, 2026

Returns and refunds

Bought on the tool truck? You can return it.

• Bring it back brand new (unused, unopened, in its original packaging) within 7 days.
• Refunds: charged to your account → account credit. Paid cash or check → account credit or cash. Paid by card → back to that card, or account credit.
• Sales tax on the item is refunded too.
• All returns are accepted at our discretion. Opened, used or special-ordered items may be refused.

Bought on the website? All website sales are final.

• You can cancel an order any time until we've pulled it for shipping or the truck. Cancelled orders are refunded in full.
• Wrong, damaged or missing item? Tell us within 7 days of delivery and we'll fix it with a replacement, or a refund if we can't replace it. That's a fix, not a return.
• Website orders brought on the tool truck are final too. They can't be returned.

Something wrong with it later? That's warranty, below, not a return.

Limited Warranty

Who gives it: Independent Tools (LCB Tools, Inc., DBA Independent Tool Solutions, 482 W 2965 S, Nibley, UT 84321), on top of the manufacturer's own warranty.

What's covered: defects in materials or workmanship on tools bought from us, route or website, for the warranty term shown on the product page and your receipt. Terms differ by product (lifetime on most hand tools, 1–5 years on power and diagnostic tools). Coverage starts on the purchase date in your purchase history.

What we'll do: one of two things, depending on the product:

1. Direct replacement: we swap it from our stock, on the truck or by mail. Hand-tool replacements ship once at least $15 worth is going to you. Otherwise, pick them up at the truck.
2. Manufacturer repair: we send it to the maker (or give you their return steps) and get it back to you. Your claim stays open until it's back in your hands.

If neither is possible, we may give store credit or a refund instead.

What's not covered: normal wear, misuse, abuse, using a tool beyond its rating (like a ratchet used as a breaker bar), unauthorized modifications or repairs, lost or stolen tools, consumables (bits, blades, batteries past their own term), and items not in your purchase history with us.

How to make a claim: open a claim from your account at mobiletooltruck.com (add photos and the serial number if you can read it), or bring it to the truck. We review and approve every claim, and we'll tell you the outcome: replaced, repaired, credit or refund, or denied with the reason.

Extended warranty: once your personal purchases with us reach $5,000, every tool you've bought from us, and every tool you buy after, gets one extra year on top of its normal term, handled the same way. Items already past their purchase date plus term plus one year aren't revived. Shop program purchases don't count toward the $5,000.

Legal fine print: Any implied warranties, including merchantability and fitness for a particular purpose, last only as long as this written warranty. We're not responsible for incidental or consequential damages such as lost work time or vehicle damage. Some states don't allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.