Privacy Policy

Independent Tools (LCB Tools, Inc., DBA Independent Tool Solutions) · Version 2026-11-09 · Effective November 9, 2026

Independent Tools (LCB Tools, Inc., DBA Independent Tool Solutions, 482 W 2965 S, Nibley, UT 84321) runs a mobile tool truck and the online store at mobiletooltruck.com. This policy covers information we collect on the truck and online.

What we collect

Kind	Examples	Where from
Contact and identity	Name, email, mobile number, shipping and billing address, shop you work at	You, your shop
Account and purchases	Orders, invoices, payments, balance, payment schedule, returns, warranty claims, trade-ins	Our records
Payment	Card brand, last 4, expiration, billing ZIP, approval codes. Full card numbers are held only by our processor.	You, our processor
Signatures	Signature images from our signature pad (including pen pressure and timing), typed-name signatures, and the version of each document you signed	You
Device and usage	IP address, browser and device type, pages viewed, items viewed or added to cart, cookies	Your browser
Warranty	Photos, serial numbers, descriptions of the problem	You
Messages	Your text and email consent, opt-outs, and messages you send us	You

Why we use it

To sell to you, deliver orders on the truck or by carrier, and process returns and warranty claims.
To run charge accounts: payments, reminders, statements and collections.
To prove purchases, deliveries and authorizations, including responding to card disputes.
To prevent fraud and keep the site secure.
To send receipts and account notices, and promo flyer emails unless you unsubscribe.
To show ads for our products on other sites, if we run them.
To meet tax, legal and record-keeping duties.

We don't sell your personal information. We share it only as needed with:

Service providers that run parts of our business for us: payment processing (Authorize.net and Payment 360), hosting and database (Vercel, Neon), email (Google Workspace, Resend), texting (Twilio), and shipping (FedEx, UPS). They may use it only to provide their service to us.
Manufacturers and suppliers, for warranty claims or direct shipping: your name, address, invoice and the product details.
Your shop, if you're in a Shop Tool Incentive Program: the shop sees the program credit it funds and how it's used, not your personal purchases or account.
Your card issuer, when you dispute a charge: the records that show the purchase and your authorization.
Collection agencies or attorneys, if an account goes unpaid.
Government, courts or law enforcement, when the law requires it, and a buyer of our business if we sell it.

Text messaging

We use your mobile number only to send the account texts you agreed to. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party. Message frequency varies, up to 10 per week. Message and data rates may apply. Reply STOP to opt out.

How we protect it and how long we keep it

Data is encrypted in transit and at rest. Access is limited to staff who need it, using multi-factor login. Card numbers stay with our processor. We keep account, sale and signature records for as long as your account is open plus 6 years, for taxes, warranty and legal claims, then delete or anonymize them.

Your choices

See or correct your information in your account, or ask us to.
Unsubscribe from promo emails with the link in any email. Stop texts by replying STOP.
Ask us to delete your information. We will, except records we must keep (for example, open balances, tax records, and signed agreements during their retention period).
Contact: info@independenttools.co, (208) 731-9819, or 482 W 2965 S, Nibley, UT 84321. We respond within 30 days.

Children

Our site and accounts are for adults 18+. We don't knowingly collect information from children under 13.

Changes

We'll post any changes here with a new effective date, and email account holders about significant ones.

Charge account privacy notice

What Independent Tools does with your personal information (charge accounts)
Why? Federal law gives you the right to limit some sharing and requires us to tell you how we collect, share and protect your information.
What we collect: name, contact details, purchase and payment history, account balance and payment schedule, card details held by our processor.
How we share: only to run your account and our business (payment processing, texting, email, hosting, shipping), with your card issuer in a dispute, with collectors if your account goes unpaid, and as the law requires. We don't share your information with other companies for their own marketing, and we have no affiliates. Because we share only in these ways, there's nothing you need to opt out of.
How we protect it: encryption, limited staff access with multi-factor login, and card numbers kept only by our processor.
Questions: accounts@independenttools.co or (208) 731-9819.

Version 2026-11-09. Want a paper copy? Ask at the truck or email accounts@independenttools.co — it's free. All our policies