Charge Account Agreement

Independent Tools (LCB Tools, Inc., DBA Independent Tool Solutions) · Version 2026-11-09 · Effective November 9, 2026

Part A: Terms for every account (route and website)

A1. Who this agreement is between

This agreement is between you (the account holder) and LCB Tools, Inc., doing business as Independent Tool Solutions and Independent Tools, 482 W 2965 S, Nibley, UT 84321 ("we," "us"). You must be at least 18 years old. The account is in your name only. Credit a shop funds through the Shop Tool Incentive Program is tracked separately and isn't covered here.

Business-purpose certification: you certify that you're opening this account to buy tools and equipment you use in your work as a professional technician or tradesman, and that it's primarily for business use, not personal, family or household use. You'll tell us if that changes.

A2. Key terms

A3. Your promise to pay

You promise to pay everything charged to your account, plus any fees and interest this agreement allows, whether you or someone you authorized made the purchase. If you give someone else your login or tell us to let them charge, you are responsible for what they buy. This is your personal debt, even if you work for a shop or a shop helps pay for tools. A problem with a tool is handled through warranty or returns. It doesn't let you stop, hold back or reduce your payments.

A4. Payments

• Payments are due weekly unless Part C sets a different schedule for your route account.
• You can always pay early, pay extra, or pay off the whole balance. There's no penalty, and an extra payment doesn't excuse your next one.
• You can't pay less than your required payment.
• We apply each payment to the oldest amount you're behind on, then to late fees, then to late interest, then to the rest of your balance.
• Paying in full brings your balance to $0. Any credit left over stays on your account, or we refund it if you ask.

A5. Statements and billing errors

We email you a statement every month showing your balance, purchases, payments, fees and interest. Your yearly statement (every purchase with its tax, every payment, and totals for the year) is always available in your account or from the truck. Yearly statements are also kept on file.

If you think a statement is wrong, tell us in writing (email to accounts@independenttools.co, or mail to 482 W 2965 S, Nibley, UT 84321) within 60 days of the statement date. Tell us your name, your account, the amount, and why you think it's wrong. You don't have to pay the amount in question while we look into it, and we won't charge late fees or interest on it. We'll acknowledge your notice within 30 days and resolve it within 90.

A6. If you fall behind

• We'll remind you by email and text (if you've agreed to texts) before a payment, when one fails, and each day you're past due. Every reminder has a link to pay.
• While you're past due we can stop new charges and lock your access as described in Part B or Part C.
• We may contact you by email, text, phone or mail at the contact details you gave us, at reasonable times, about money you owe.
• Falling behind doesn't erase the balance. You still owe what you bought.

A7. Changing these terms

We may change this agreement. We'll send you notice of any change at least 30 days before it takes effect (45 days for changes to fees, interest or payment terms), by email and text, and show it in your account. A change to fees, interest or payment terms applies only to purchases made after the effective date, unless the law allows otherwise and you agree. If you buy or charge anything after a change takes effect, you've accepted it (see A18). If you don't want the change, stop charging; you can still pay down your balance. We may also update these terms when a law or regulation changes, or a court or regulator requires it. A change like that, or one that's only in your favor, takes effect when we post it or when the law requires.

A8. Closing or limiting the account

You can close your account any time by telling us. You still owe the balance. We may suspend, lower the limit on, or close any account. If we turn down your application, close your account, or lower your limit, we'll tell you in writing within 30 days and say why, or tell you how to ask why.

A9. Card on file, texts and electronic signatures

Your account requires a saved card. How we store and charge it is in the separate Card-on-File and Autopay Authorization, which you sign along with this agreement. Text messages are covered by the Text Message Consent, which is optional. Signing and receiving everything electronically is covered by the Electronic Records and Signature Consent. All three, plus our Terms of Use, are part of this agreement.

A10. Credit reports

We don't check your credit and don't currently report your account to credit bureaus. If that changes, we'll tell you first.

A11. Active-duty military

If you are an active-duty service member (or a covered dependent) under the Military Lending Act, then: (1) the total cost of credit on your account will never exceed 36% per year (the MAPR); (2) the arbitration and class-action waiver in this agreement do not apply to you; and (3) nothing here requires you to pay by military allotment. Statement of the MAPR: Federal law provides important protections to members of the Armed Forces and their dependents relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or account: the costs associated with credit insurance premiums; fees for ancillary products sold in connection with the credit transaction; any application fee charged (other than certain application fees for specified credit transactions or accounts); and any participation fee charged (other than certain participation fees for a credit card account). To hear this statement read aloud, call (208) 731-9819.

A12. Your saved card stays on file and keeps getting charged until you're paid off

• Your Card-on-File Authorization stays in effect until your balance is $0. That includes after you quit or lose your job, change shops, move away, stop buying from us, or we stop coming to your shop. We keep charging your saved card for your payments on schedule, wherever you are.
• When your bank issues you a new card number or expiration date and sends it to us through the card networks' updater service, we keep charging the updated card. You agree to that now.
• While you owe a balance, you must keep a working card on file. If your card is closed, expires or is replaced, give us a new one within 7 days.
• You can tell us or your bank to stop automatic charges. Stopping autopay does not cancel or reduce what you owe. You must then make every payment on time another way: the pay link we text and email you, or at the truck for route accounts. If you miss a payment after stopping autopay, your account is in default (A14) and your whole balance comes due. On a website account, stopping autopay also closes the account to new purchases.

A13. Leaving your job, your shop or our route

• Your balance and your payment schedule do not change when you quit, get fired or laid off, change shops, move, retire, or we stop servicing your shop. This debt is yours personally. It isn't your employer's, and it doesn't depend on seeing our truck.
• Within 7 days, tell us and give us your new phone, email, mailing address and new employer.
• Your payments keep going on the same schedule. Autopay keeps running. If you used to pay at the truck, pay with the link we text and email you each week.
• If you miss a payment after leaving our route, your entire balance becomes due (A14).
• Want a different schedule? Ask us. Any change only counts if it's in writing.
• We may ask your former shop how to reach you. We won't tell them about your account.

A14. Default, and the whole balance coming due

Your account is in default if any of these happen:

1. A payment isn't made within 10 days after its due date, and after we've sent you a past-due notice.
2. You stop all contact: you miss two payments in a row and don't answer our notices for 14 days.
3. You gave us false information to open or keep the account.

When your account is in default, we may do any or all of the following:

• close the account to new purchases;
• declare your entire balance due immediately;
• keep charging your saved card for your scheduled payments, past-due amounts and fees, as your Card-on-File Authorization allows;
• take back big-ticket items (A17);
• send the account to a collection agency or attorney, and sue (D3).

We'll tell you in writing (email, text or mail) when we declare your whole balance due. Taking a late or partial payment, or waiting before we act, doesn't waive a default or our right to call the whole balance due. We can still do it later. Accepting a check or payment marked "paid in full" doesn't settle the account unless we agree in a separate signed writing.

A15. You confirm your balance every time

• Every receipt (email, text or printed) and every monthly statement shows your balance. Emailed and texted receipts have a button: "I received these items and my balance of $___ is correct." Clicking it confirms both, and counts as your signed, written acknowledgment that you owe that balance.
• If you think a receipt or statement is wrong, tell us in writing within 60 days (A5). If you don't, you agree the balance shown is correct.

A16. Information you give us, and keeping it current

You show us a photo ID when you open the account. You give us your legal name, date of birth, mailing address, phone, email, and current employer with its address. You keep it current within 7 days of any change. We use it to service and collect your account, including identifying you correctly in court and in any collection after a judgment. Notices sent to the last address or email you gave us count as delivered.

A17. Tools stay ours until they're paid for (security interest)

You give us a purchase-money security interest in every item priced at $100 or more that you buy on your account, until that item is paid for. Each such item is listed, with its part number (and serial number if it has one), on the invoice you sign. That signed invoice is part of this security agreement.

Until a secured item is paid for:

• you won't sell, pawn, trade or give it away, and you'll keep it in your possession;
• if your account is in default, you agree to hand it over when we ask, at your shop, the truck or another place we agree on;
• if you don't hand it over, we may take it back where we can do so without breaching the peace, or ask a court to order it returned (a writ of replevin). You pay the reasonable costs of getting it back;
• we'll send you written notice before we sell it. We credit what it brings, minus the costs of taking and selling it, to your balance, and you still owe whatever is left.

Payments are applied to the oldest purchases first, so each secured item is paid off in the order it was bought, and its security interest ends when it's paid.

A18. How you accept this agreement

You accept this agreement, the Card-on-File and Autopay Authorization and our Terms of Use in any one of these ways:

• signing them on our signature pad, on paper, or online (checking the boxes and typing your name);
• signing a sale receipt that says the purchase is under these terms; or
• buying, charging or taking any item from us, or making a payment on your account, after we've given you these terms.

"Given you these terms" means we emailed or texted you a copy or a link, handed you a copy, or showed them to you on our screen. They are also posted at mobiletooltruck.com/terms and in the truck. Not reading them doesn't change anything.

Choosing not to sign. You don't have to sign, and no one has to do business with us. But if you don't sign and keep buying from the truck or charging to your account anyway, these terms apply to those purchases and to your whole account, the same as if you had signed. If you don't agree to them, stop buying and charging. You still owe any balance you already have.

What we can require. We may require a signed agreement before we sell to you on account, save your card, or set up autopay, and we may stop selling to you on account if you won't sign.

A19. Hardship pause

Life happens. If you hit a hard stretch, such as an injury or illness, a death in the family, losing your job or your shop closing, a fire or natural disaster, or military orders, contact us. We may, at our sole discretion, give you a hardship pause that does one or more of these:

• pauses or lowers your scheduled payments, including autopay;
• pauses late fees and late interest; or
• moves your payment day.

How a pause works:

• It has to be in writing from us. A pause counts only if we send it to you by email or text, or sign it on paper, and it says what's paused, the start date and the end date. A conversation, a promise, or a payment we didn't run is not a pause.
• It's for a set time. A pause lasts up to 30 days at a time. We may extend it in writing, but pauses can't add up to more than 90 days in any 12 months unless we agree in writing.
• Your balance is still owed. Nothing is forgiven unless the written pause says so.
• It ends on its own. On the end date, your regular payments, autopay and every other term start again automatically. You don't need to sign anything new.
• It covers only what it says. We won't treat a paused payment as missed. If you miss a payment the pause doesn't cover, or gave us false information to get the pause, we may end it early by telling you in writing.
• Each request stands alone. We may ask for reasonable proof. A pause we give you or anyone else doesn't entitle you to another one and doesn't change the rest of this agreement (see "No waiver" in D6).

Part B: Website accounts only

B1. Who can open one

A website charge account unlocks once your personal purchases with us reach $1,500 over your lifetime. Purchases paid with shop program credit don't count. One account per person.

B2. The $500 cap and down payments

Your balance can't go over $500. If a purchase would take you over, you pay the amount over $500 at checkout as a down payment. Example: you owe $0 and buy $700 of tools. You pay $200 at checkout, then $50 a week.

B3. Your weekly payment

• Your weekly payment is 10% of your balance, set at the moment of a purchase. It doesn't drop as you pay down. It only changes when a new purchase changes your balance.
• Starting from $0: on the order day we take the larger of 10% of the new balance or the amount over $500. ($300 order: $30 today. $510 order: $50 today, then $50 a week.)
• Already owing: a new purchase takes no payment that day unless it goes over $500. It just raises your weekly amount on your usual day.
• Your weekly payment is never more than $50, because your balance can't go over $500.

B4. Your payment day

You pick your payment day (Sunday through Saturday) when you open the account. After a purchase that starts a new balance, your first weekly payment is on your day in the week after the order week, then every 7 days after that. You can change your day only once your balance is $0, at your next new purchase. Payments are due by 11:59 p.m. Mountain Time on your payment day.

B5. Autopay and paying it yourself

Website charge accounts run on autopay only. A website account requires one saved card (your autopay card), and saving a new card replaces it. We charge your weekly payment to that card on your payment day. There is no pay-it-yourself option on a website account. If autopay is stopped for any reason, the account closes to new purchases, and you must keep paying the remaining balance on schedule with the pay link (A12).

B6. Missed payments: what happens, step by step

• Late interest is figured each week on the balance that week and added to it.
• After a lock for a second miss, we may require a new agreement before the account reopens.

B7. Reminders

We email (and text, if you agreed) a heads-up 2–3 days before each payment, a notice if a payment fails, and a past-due notice every day you're past due, each with a link to pay. You agree we can send these. Every notice is kept as a record that we contacted you.

B8. Website orders are final

Website orders can be cancelled only until we've pulled them for shipping or delivery. After that, all sales are final. There are no change-of-mind returns on website orders. Damaged, wrong or missing items and warranty claims are handled under the Returns, Refunds and Warranty policy.

Part C: Route accounts only

C1. Your limit

We set your credit limit ourselves, based on your history with us, and record it on your account. We may raise or lower it, and we'll tell you before a lower limit takes effect (A8). Every sale on account still needs our OK at the time. Having a limit doesn't oblige us to sell to you on credit.

C2. Your agreed payment

You and we agree on a payment amount and schedule, which we record on your account and show on your receipts:

• Schedule: weekly, every 2 weeks, twice a month, or a one-time payment on a set date
• How: cash, check, or card. Paid on the spot at the truck, or charged to a saved card on the scheduled date and time (Card-on-File doc)
• Changes: either of us can propose a new amount or schedule. It takes effect once we both agree and it's recorded. We'll text or email you the new amount.

C3. A declined card on a sale

If your card is declined on a sale you've already taken home, the sale stays on your account as money you owe, and it's due with your next payment. We'll re-run your card only as your Card-on-File Authorization allows. We won't split a declined charge into smaller ones to force it through.

C4. If you fall behind on a route account

If a scheduled payment fails (card declined, not enough money) or you miss your agreed payment, a $10 late fee is added that day. Make sure the money is on the card for your scheduled day. A failed payment counts as missed, even if you pay later that week. Route accounts have no late interest. While you're behind, we decide at each stop whether to sell to you on account, and we contact you as described in A6.

C5. Returns on route purchases

You can return an item within 7 days of purchase if it's brand new: unused, unopened and in its original packaging. We accept returns at our discretion. We give the money back one of three ways:

Refunds include the sales tax you paid on the item. Used, damaged or special-ordered items may be refused at our discretion. Warranty problems go through the warranty process, not returns.

C6. Existing route customers

If you had a route account with us before November 9, 2026:

• The balance you owed then is still owed and is carried into this account.
• We'll ask you to accept this agreement and its Card-on-File Authorization, either on our signature pad at the truck (separately from your sale receipt) or online through the link we email you, and we'll email you a copy. If you don't sign but keep buying from us or charging to your account after we've given you these terms, you've accepted them under A18. Either way, in exchange for our continuing to sell to you on account, this agreement then governs your existing balance going forward.
• Late fees and late interest apply only to payments due after you accept.

C7. Website orders brought on the truck

If your store login is linked to your route account, you can order on the website and choose "Bring it on the tool truck." You pay nothing online. The item is delivered on the truck at the website price plus tax and goes on your route account. Website orders brought on the truck are final, like all website orders (B8). They can't be returned under C5.

Part D: Returned checks, chargebacks, collections and legal terms

D1. Returned checks

If a check you give us comes back unpaid:

1. The check amount goes back on your balance, plus a $20 service charge.
2. We mail you a written notice. If you don't pay the check amount and the $20 within 15 days of the mailing, you also owe collection costs of up to $35.
3. If it's still unpaid 30 days after the notice, we may sue for the amount plus the costs and damages Utah law allows.
4. Your account is marked "no checks." From then on, pay with cash or card.

D2. Card disputes (chargebacks)

You have the right to dispute a charge with your card issuer, and nothing here takes that away. But if you dispute a purchase you received, or a payment you authorized under this agreement:

• We'll send your bank the proof: this signed agreement, your Card-on-File Authorization, signed delivery receipts, and account records.
• If the dispute is decided against us, the amount goes back on your account balance as money you still owe, and this agreement's late rules apply to it.
• We may close your account and refuse future sales.

D3. Collections

If your account goes unpaid, we'll first try to collect ourselves. We may then send it to a collection agency or an attorney. If we do, you agree to pay:

• a collection fee equal to the lesser of what we actually pay the agency or attorney, or 40% of the principal you owe; and
• reasonable attorney fees and court costs if we have to sue.

If you win a dispute against us over this agreement, the same attorney-fee rule works in your favor.

If we have to sue. We may file in small claims court or district court in Cache County, Utah, and you agree to the jurisdiction of Utah courts. Court papers and notices go to the last address and email you gave us (A16). If you don't respond or don't show up, the court can enter a default judgment against you. After a judgment we may use every collection remedy Utah law allows, including garnishing your wages and bank accounts. The judgment carries interest at this agreement's rate (10% per year) until it's paid, plus allowed court costs and attorney fees.

D4. Returns, refunds and warranty

• Website orders: can be cancelled until pulled, then final (B8).
• Route purchases: returnable as set out in C5.
• Warranty: we handle claims two ways: direct replacement from our stock, or repair through the manufacturer. We review and approve every claim. Coverage runs from the purchase date for the term shown for that product.
• Extended warranty: once your personal purchases reach $5,000, every item you've bought (and every item you buy after) gets one extra year on top of its normal warranty term. Shop program purchases don't count toward the $5,000.

The full customer-facing version is the Returns, Refunds and Warranty policy.

D5. Governing law and arbitration

Utah law governs this agreement, along with federal law where it applies.

Read this carefully. It affects your rights.

1. Arbitration instead of court. Any dispute between you and us about your account, purchases, payments or this agreement will be decided by one arbitrator in individual arbitration (except claims about money owed, under item 2) under the American Arbitration Association (AAA) consumer rules, not by a judge or jury. The hearing will be in Cache County, Utah, or by phone or video.
2. Money owed stays in court. Any claim, by either of us, about whether or how much money is owed on your account (including your defenses and counterclaims to it) goes to court: small claims, or district court in Cache County. It can't be moved to arbitration. Everything else is arbitrated.
3. Fees. We pay any arbitration filing and arbitrator fees beyond what you'd pay to file in court.
4. No class actions. Claims are brought only individually, never as a class, group or representative action, in arbitration or in court.
5. 30-day opt-out. You can opt out of this arbitration section by emailing accounts@independenttools.co or mailing 482 W 2965 S, Nibley, UT 84321 within 30 days of signing. Opting out doesn't change anything else in the agreement.
6. Military. This section doesn't apply to covered borrowers under the Military Lending Act (A11).
7. If the class-action ban is found unenforceable for a claim, that claim goes to court, not to class arbitration.

D6. Other terms

• Whole agreement. This agreement, the Card-on-File Authorization, the Electronic Records and Signature Consent, the Text Message Consent (if you agreed to it), and our Terms of Use are the whole deal. If they conflict, this agreement controls.
• If one part is struck down, the rest still stands. If a court or arbitrator decides any part of these terms can't be enforced as written, that part is narrowed only as much as needed to make it enforceable, or dropped if it can't be, and everything else stays in full force.
• No waiver. If we let something slide once, we can still enforce it later. That includes taking a late or partial payment, giving you a hardship pause, or skipping a fee.
• Assignment. We may transfer or sell your account. You may not transfer it.
• Notices. We send notices to the email, phone or address on your account. Keep them current. You send notices to accounts@independenttools.co or 482 W 2965 S, Nibley, UT 84321.

D7. Signature

By signing below, I confirm that:

• ☐I am at least 18 years old.
• ☐I have read the Key Terms box (A2) and this full agreement, including the arbitration section (D5).
• ☐I agree to the Card-on-File and Autopay Authorization signed with this agreement.
• ☐I have received a copy, or I'll get one by email right after signing.